FAQ'S

This is a fast and affordable internet connection for home, small to medium sized business.

Currently, we do cover the follwing areas in Eldoret:
    • Eldoret CBD
    • Pioneer
    • Eldon View
    • Kapsoya
    • Annex
    • Mushroom
    • Jamboni
    • Sukunganga
    • Subaru
    • Action
    • Hawaii
    • Munyaka
    • Silas
    • Juniorate
    • Bahati
    • California
    • Sinai
    • Kipkaren
    • Pemugi
    • Mwanzo
    • Kamkunji
    • West Indies
    • Kipkorgot
    • Mountain View
    • Naiberi
    • Kapsoya
    • Kokwas
    • Ilulla

Currently we charge an installtion cost of Ksh 5,500. This amount is inclusive of first month 5 Mbps, a new Router(client's property) and a wireless CPE reciver(Company's property).

The customer will receive the following equipment’s on installation: A Wi-Fi enabled router; routers will remain the property of Customer. A free Wireless CPE Receiver to be re-possessed when a customer chooses to unsubscribe from the service. This equipment is to be used exclusively for provision of this service and will remain the property of Jambonet Telecom Telecom to be re-possessed when a customer chooses to unsubscribe from the service.

Service installation will start immediately after a site survey with the intention to complete installation within the shortest time possible. (48 hrs. max unless communicated otherwise)

It is required that every customer, pay for the service before usage, afterward service will be due for payment after 30days from the date of payment. In the case payment is not done on time, the service will be automatically disconnected and reconnected after payment.

Call +254 718 325 392 or reach us online at: info@jambonet.ke for any support queries.

Yes. We send a notification to the client, and once the service is back, we notify our customers.
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